FAQ

Can I return or exchange an item?

In principle, we do not accept returns or exchanges after payment is completed.
Please check the size and color before purchasing.
In the case of a return due to customer's convenience, the condition is ⓵ unused ⓶ tags remain ⓷ bag / box not damaged ⓸ no odor. In this case, the shipping and handling charges will be borne by the customer.
Returns cannot be accepted after 7 days have passed since the product arrived. In addition, some products, such as ropes and chains sold in pieces, items ordered from the manufacturer, and made-to-order items, cannot be returned under any circumstances.
All products are inspected, but in the unlikely event that there is a defective product or a shipping error, please contact us within 1 week after the product arrives using the inquiry form after filling in the "order date" and "item". .
If the product is defective, we will accept returns and exchanges.

Do you charge for shipping?

For shipping charges, please check here .

Will you be restocking sold out items?

We can also order items that are not currently in stock or items that are not listed, so please feel free to contact us here .

Do you have a homepage?

This is our homepage .

Are all the products genuine?

We deal in all genuine branded products.

Confused about sizes and standards.

We will check it for you, so please feel free to contact us .

I can't find any size information.

It is stored as an image in the text or at the end of the product image. From now on, we will unify all the descriptions in the text. If there is an item you are looking for, please feel free to contact us here .

I chose convenience store payment, but what happens if I do not pay?

If you choose convenience store payment, we will prepare the item after confirming the payment. *Payment deadline is within 3 days after ordering. If 3 days have passed, the order will be automatically canceled.

I don't know how to proceed with payday (convenience store payment).

At checkout, do not select "Express Checkout", enter the shipping information below, and tap the light blue "Proceed to Select Shipping Method" button. Please select Pay Later on the next page. Enter your email address and mobile number. Enter the 4-digit verification code sent by SMS. Your purchase is complete.

I would like to know more about how to use Paidy.

1. Shopping with Paydy: Select Paydy on the payment screen of the store (online shop)*. Enter your email address and mobile phone number. Enter the 4-digit verification code sent from Paydy to your mobile phone (SMS). Specify the number of payments (single payment or installment payment). Payment procedure completed. Check the payment details in the confirmation email from Paydy. * The display method of Pay-Dee payment may differ depending on the store. 2. Payment to Paydy: You can pay for the usage for one month in the next month. By 13:00 on the first day of each month, the billed amount for the current month (the amount used in the previous month) will be finalized and reflected in MyPaidy. Billing information will be sent by email and SMS (short message) between the 1st and 3rd of each month. You can check your payment method on MyPaidy after the billing amount is confirmed on the 1st of each month, or on the billing information sent between the 1st and 3rd of each month. Please pay by convenience store or bank transfer by the 10th according to the payment method described. (Note: Only cash can be used for payment at convenience stores.) If you have registered for bank transfer, the billed amount will be automatically withdrawn on the 12th of the billing month every month (or the next business day if it falls on a holiday of the financial institution). Payments for January and May may be withdrawn on the 20th (if the bank is closed, the next business day). We will notify you by email and SMS of the billed amount and the debit date within 1 to 3 days, so please check there.

Do you have a store?

Currently, we have a company in Kyodomari, Nagasaki City, Nagasaki Prefecture. We are also selling at the store, so please feel free to visit us. There is a possibility that the items sold in the online shop are not in the store, so if there is an item you are looking for, please contact us from here .

When will I receive the product?

After confirming your order, we will inform you of the estimated delivery date by phone or email. If you are in a hurry, please contact us using the inquiry form .
Basically, all items will be shipped together as soon as they are ready.

When will I receive my shipping notification?

We will contact you via the email you registered when you placed your order.

I received a shipping notification, but it has not been reflected.

It may take 1-2 days to reflect. We apologize for the inconvenience, but please understand.

I haven't received the convenience store payment email.

You will receive an email from "@komoju.com" with information about convenience store payment. Please be sure to check your junk mail as it is often the case. If you cannot confirm, please contact us from here .

Some items were not included.

In order to deliver as quickly as possible, if you purchase multiple items, we may separate the items that can be prepared earlier and ship them separately. In the event of partial delivery due to our circumstances, we will bear the shipping costs. Basically, we will ship all items together.

In case of a refund, when will the money be deposited?

1. In the case of convenience store payment, we will ask for the "bank name", "branch name" and "account number" and refund within 3 business days.
2. In the case of credit card payment, the time it takes to reflect will vary depending on the terms of the customer and the credit card company. If you want to check the details such as refund date and time, please contact the card company.

If the above does not solve the problem, please contact us using the inquiry form .

If you cannot solve the problem on this page, please contact us using the inquiry form .